Current Research and Practice in Online Family Dispute Resolution

Abstract

The growth of Online Family Dispute Resolution (OFDR) means that consumers are now presented with a range of options on the market to suit their needs. With the intention of these services to optimise effectiveness and efficiency for their users, it is paramount that robust evidence be demonstrated for their quality to support their preferential use when compared to other forms of dispute resolution service delivery. The literature review presented in this chapter was conducted to scope the current research and practice evidence for online dispute resolution in family law as relating to child custody issues. The use of OFDR services in both Australian and international contexts was investigated across a range of electronic sources since 2011. Of those programs located by the review, it was evident that while more methodologically rigorous research is required, preliminary evidence shows support for OFDR effectiveness in reaching desirable and fair outcomes. The considerations for selecting technologically-enhanced services are discussed, as are the avenues for future research and directions to further develop OFDR as a viable option for informal conflict resolution. This chapter demonstrates how knowing the literature helps to inform future OFDR development and enhance service delivery.