Balancing in the pandemic: How social workers respond to new risks when supporting clients who experience domestic violence

Abstract

Since the winter of 2020, COVID-19 has significantly changed the lives of many people. The aim of the present study is to explore how social workers specialised in the field of domestic violence (DV) balance the expectation and need to protect themselves from infection with the expectation and need to protect their clients and how this balancing affects their discretion. The method was qualitative interviews with social workers, team leaders, and managers in two Swedish municipalities. The results offer insights in how professionals experience and respond to changing conditions of social work and the potential consequences for victimised women. Three street-level responses to pandemic restrictions are presented: professionals who complied with new restrictions, professionals who negotiated some far-reaching restrictions, and professionals who resisted restrictions. Consequences for the social services, women experiencing DV, and civil society are discussed. The authors suggest that the results provide learning opportunities for managers and social workers to better understand the complex everyday life that surrounds their mission.