Addressing the silence: Utilising salon workers to respond to family violence

Abstract

This article examines the role of salon workers in responding to family violence, focusing on the HaiR-3Rs program developed by the Eastern Domestic Violence Service (EDVOS) in Victoria, Australia. Through qualitative interviews with salon workers and trainers, the research explores how salon professionals navigate disclosures of family violence within the intimate salon setting. Participants reported that training alleviated emotional burdens by providing practical tools for recognising, responding to, and referring clients experiencing family violence. The study highlights the intersection of emotional labour, gender inequality, and community-based prevention efforts. While the training provides essential support and resources, findings reveal the broader emotional and systemic challenges faced by salon workers and the need for a holistic industry approach to addressing family violence and other forms of client distress.