Understanding the impact of COVID-19 on responses to technology-facilitated coercive control

Abstract

This report examines the impact of COVID-19 on responses to technology-facilitated coercive control (TFCC) within the context of domestic and family violence (DFV). Conducted by the Australian Institute of Criminology, the study explores how pandemic restrictions inadvertently amplified the prevalence and severity of TFCC, while simultaneously limiting victim-survivors’ access to support services. The report highlights TFCC tactics, such as surveillance, harassment, and image-based abuse, and their effects on victim-survivors’ mental health, sense of autonomy, and safety. Lockdowns and stay-at-home orders often left victims trapped with abusive partners, with little opportunity for privacy to reach out for help.<br><br>

The study identifies key barriers for victim-survivors in accessing support during the pandemic, including limited privacy, increased service waitlists, and court delays. DFV support practitioners faced unique challenges, as they navigated remote work limitations and increased workloads under pandemic conditions. Despite these obstacles, some positive outcomes emerged, including an increase in third-party referrals when signs of abuse were observed in remote settings, and some victim-survivors feeling more comfortable accessing support online. The findings underscore the need for enhanced funding, training, and hybrid service models that provide accessible support options for those affected by TFCC, particularly during crisis situations like the pandemic.